Shipping & Refunds
We are taking the guidelines set by Public Health England very seriously in regards to storing and packaging items. We have chosen to temporarily change our delivery provider to Hermes, this is to protect our staff during this time & the parcels wI’ll be collected directly from our HQ. We are confident Hermes have taken all the necessary steps to ensure they also co-operate with these guidelines.
Due to these unforeseen circumstances there is a chance packages may take slightly longer to arrive, we may also take slightly longer to restock certain items.
We appreciate your custom and patience during this time, but please be aware we are following the Government guidelines to ensure our customer's safety.
£4.95 Postage Royal Mail 2nd Class Signed For (3-5 Working Days) or a similar courier. Please note, it may take up to 24 hours to process your order before being dispatched (on a weekend it will be processed the following working day) Look out for a discount code and free delivery options as we will often provide these at different intervals.
Free Delivery applies to orders over £25, these orders will be posted Royal Mail 2nd Class Signed for (3-5 Working days) or a similar tracked courier service.
Orders will currently only be processed mon-fri as there are courier restrictions due to COVID 19.
We currently do not ship the anywhere other than United Kingdom & Ireland.
Return & Exchange Policy
We are happy to except refunds within 28 days however you must notify us within 7 days if the product is faulty. Due to hygiene reasons we will not accept refunds of unwanted goods, only if they appear faulty or damaged. They must be unused and unopened. Otherwise we will not accept the return.
In order to raise a refund ticket you will need to inform us by email within 7 days of purchase, by emailing email@example.com explaining the reason/s for your return. We will then supply you with our returns address to post the parcel to. Once received we will process the refund within 3-5 working days if the cause for the refund is accepted. Refunds can take up to 7 working days to appear in your account, however on average they take 2-3 days once processed.
If you product arrives damaged or faulty please contact us at firstname.lastname@example.org we will do our best to replace/ exchange the product dependant on the circumstances.
All returns/ exchanges will require the purchaser to provide proof of purchase. Please ensure this is sent with the return. The item remains your responsibility until it reaches us, we advise you to send recorded, tracked or insured up to the value of the item. If the return is show to be our error we may decide to refund your returns costs if you keep proof of receipt. If the item is not returned or is misplaced we will not be able to return any funds.